tripadvisor comfort inn kansas city airport reviews

I asked Tasha what the procedure was to dispute the charge. As it turns out, my account was charged $75 for three pillows that someone other than the manager or the housekeeping staff noticed were absent during a walk through inspection some point after our departure. Even though the associates I contacted attempted to respond to my concern, I ended up having to wait the three days for the hotel manager, Tasha, to become available to get answers. Bewildered on what property could have been missing or damaged, I contacted Choice Hotels' customer support as well as the property's owner to get further information on why I was accused and charged for something we did not do. The attendant could not elaborate further on the source of the issue and told me the manager could speak to the charge but would not be available for three days when she returned for the weekend shift.

When I called to the hotel to inquire, I was informed the charge was due to missing property/damage to room. In addition to the initial charge for the room, there was an additional $75 charge from the hotel listed on the statement. The issue with the hotel I experienced came after my stay when reviewing my credit card statement. I even had the pleasure of meeting Judy, the breakfast attendant that others on T.A. The room, breakfast, and the airport shuttle were all great. My family and I stayed the night at the Comfort Inn at the Airport prior to my departure for a business trip.

Tripadvisor comfort inn kansas city airport reviews